Warranty for Omega’s Merchants

Omega offers 1 additional year on top of the manufacturers warranty. For all equipment issues after 2 years, a new device must be purchased.

Omega offers free replacements on countertop terminals to merchants who process through us. If a merchant is no longer processing with Omega, the free replacements are no longer available. If the equipment is broken, Omega will ship a replacement terminal via standard ground shipping at no cost to you, along with a return label for the broken equipment. If you want your replacement second day or overnighted, you will need to pay the difference in shipping costs.

Free replacements are only for countertop terminals. These replacements DO NOT include wireless terminals, batteries, or power cord, as wireless terminals by nature are portable and moved often by merchants. Omega does not guarantee wireless coverage in any areas, as wireless towers and network connectivity is out of the control of Omega.

Omega does not offer free replacements on any wireless equipment or Clover Devices.

Omega does not cover the product if it was misused, neglected, improperly installed, physically damaged or altered, either internally or externally, or damaged from improper use in an unsuitable environment, or Acts of God.

Free replacements are for the same equipment make and model. If the model is ever discontinued, unavailable from our distributors, or removed from the supported list of PCI compliant terminals at the processor, a different make/model may be need to be purchased at our discounted prices.

Privacy Policy

Omega Transactions does not rent, sell, or share personal information about you or your business with other people or nonaffiliated companies except to provide products or services you have requested.

Risk Free Policy

Omega Transactions has a risk free policy on its merchant accounts. If you get a merchant account from Omega, and for whatever reason you are not satisfied, you can cancel or close your merchant account at no penalty. Most merchant agreements are 2-3 years and sometimes longer. Contact your account manager at Omega in order to close your account at no penalty.

Return and Refund Policy

Returns must be made within 30 days of the invoice date of your purchase. If you return a product to us, we will refund your purchase price, minus shipping charges, and any applicable restocking fees. Non-defective returns are subject to a 25% restocking fee, as we can no longer sell the equipment as new, and the manufacturer warranty time has been reduced. We will not accept returns on obviously used equipment. You are responsible for the cost of return shipping and handling unless an error was made on our part. All returns must include a Return Merchandise Authorization Number (RMA#). Packages without a RMA# will not be accepted. The RMA# enables us to coordinate your return with the receiving, technical and customer service departments to get the fastest response to your needs. RMA# requests are made by calling 713-465-9299 or via email at Support@goOTC.com. Returned items must be in original packaging, in as-new condition with the original packing slip, all warranty cards, manuals and accessories. No refunds or exchanges will be made without the original packaging and accessories.

Defective Equipment Policy

If your equipment does not operate as designed, contact us immediately. We offer a 30 day no-lemon guarantee that protects you from defective equipment. We will exchange defective equipment for the same equipment at no cost to you. You must contact us within 30 days of the invoice date of your purchase to make a defective equipment claim.

Shipping Policy

Our equipment is primarily shipped via UPS. All orders are shipped ground service unless expedited shipping is selected, which can be purchased for an additional fee.

Free Loaner Policy

Under certain circumstances Omega will offer loaner terminals to merchants. In the event that you cancel your merchant account, Omega will need to get the loaner equipment back. If the loaned device(s) is not returned past 21 days, there will be a charge onto your account via ACH. The terminal itself is free but the merchant must cover a deployment cost which covers shipping, programming, and encryption.

Loaner Swap Policy

Under certain circumstances Omega will offer a loaner terminal swap to merchants. The terminal itself is free but the merchant must cover a deployment cost which covers shipping, programming, and encryption. Omega will mail you the replacement device with a call tag to send back the defective device. If the defective device is not returned past 21 days, there will be a charge onto your account via ACH.

Your Partner In Payments

Request a Quote