Warranty for Omega’s Merchants
Omega offers 1 additional year on top of the manufacturers warranty. For all equipment issues after 2 years, a new device must be purchased.
Omega offers free replacements on countertop terminals to merchants who process through us. If a merchant is no longer processing with Omega, the free replacements are no longer available. If the equipment is broken, Omega will ship a replacement terminal via standard ground shipping at no cost to you, along with a return label for the broken equipment. If you want your replacement second day or overnighted, you will need to pay the difference in shipping costs.
Free replacements are only for countertop terminals. These replacements DO NOT include wireless terminals, batteries, or power cord, as wireless terminals by nature are portable and moved often by merchants. Omega does not guarantee wireless coverage in any areas, as wireless towers and network connectivity is out of the control of Omega.
Omega does not offer free replacements on any wireless equipment or Clover Devices.
Omega does not cover the product if it was misused, neglected, improperly installed, physically damaged or altered, either internally or externally, or damaged from improper use in an unsuitable environment, or Acts of God.
Free replacements are for the same equipment make and model. If the model is ever discontinued, unavailable from our distributors, or removed from the supported list of PCI compliant terminals at the processor, a different make/model may be need to be purchased at our discounted prices.
Omega Transactions does not rent, sell, or share personal information about you or your business with other people or nonaffiliated companies except to provide products or services you have requested.